Water Billing Notice
Regular water billing for monthly and for Elmira customers will be processed as usual with a due date of December 19, 2024.
Customers who receive their bill by mail can call or attend the office to inquiry about the amount due.
Pre-authorized payments will be withdrawn on December 19, 2024.
The Township offers a secure online portal where you can view your water bill. Once you have created your account, you will be notified by email when a new water bill is ready for you to view. Please have a copy of your bill beside you as you will need to reference your Account Number and PIN, both of which are located on your bill.
You will no longer receive a paper copy of your bill when you sign up for eBilling.
To sign up for eBilling or to view your account, visit the eBilling portal.
You can pay your water bill online using Visa, Mastercard, Visa Debit, or Mastercard Debit.
You will need the following information:
Please note that there is a convenience fee that is collected and paid to Paymentus for using the online payment system.
The Township accepts payments through most banking institutions. Please register with your bank by using your seven digit account number located at the top of your water bill.
Township of Woolwich
P.O. Box 158
24 Church St. West
Elmira, ON N3B 2Z6
Payment methods accepted:
Cheques may be dropped in the after hours drop box located on the corner of Church Street West and Maple Street.
Payments can also be made over the telephone by calling toll free 1 866 278 6390
Requesting a Change
If you are on Municipal water, please complete the online form to set up your account.
If you are moving you need to request final water reading for the last day of possession. This ensures that the account is transferred to the new occupants and they are billed for the water they use. The final bill, from your last regular reading date to the final reading date will be mailed to you at your new location. Complete the Final water reading submission form.
Complete the Change Mailing Address Form to notify Township Staff.
Additional Information
Your regular water bill consists of two parts:
Rates as of March 1, 2024
| Charges | Rates |
| Water Charges | $2.11 per cubic meter |
| Sewer Charges | $3.39 per cubic meter |
Reserve Charges
| Meter Size | Water | Sewer | Total |
| Up to 3/4" | $26 | $26 | $52 |
| 1" to 11/4" | $38 | $38 | $76 |
| 11/2" | $64 | $64 | $128 |
| 2" | $126 | $126 | $252 |
| 4" | $505 | $505 | $1,010 |
| 6" to 8" | $885 | $885 | $1.770 |
| 10" | $1,263 | $1,263 | $2,526 |
If this is your first bill at this location, your bill will also include the following charges:
Please pay promptly as penalty will be added at the rate of 1.25% on the first day of default, plus 1.25% each month thereafter.
Why is my water bill suddenly very high?
A sudden rise in your metered water bill amount may be due to several reasons including:
For tips on reducing water use at home and checking for leaks visit the Region of Waterloo website.
Conserving Water, Lawn Watering, Backyard Pools and Hot Tubs
Rules for watering lawns between May 31 to September 30 are as follows:
You can water your lawn one day a week. Lawn watering must take place on your assigned day from 5:30 am to 10:00 am and 7:00 pm to 11:00 pm.
Addressed ending with a:
For other outdoor activities, you can water every other day. Other outdoor watering does not include lawn water.
The last digit of your address determines your other outdoor activities watering days:
Other outdoor watering activities include watering gardens, trees, shrubs and other outdoor plants, washing vehicles with a controlled hose or shut-off valve, and topping up of permanent residential pools.
To request additional watering times, before planting sod or seeding your lawn:
Contact the Region of Waterloo at 519-575-4400. Deaf and Hard of Hearing TTY call 519-575-4608 or complete the sod or seed watering application form to request additional watering times.
The Region of Waterloo oversees water conservation including:
For tips on water conservation and expert advice using the Water Efficient Technology (WET) program, visit the Region of Waterloo's website.
You qualify for a free WET Home Water Review if your home uses more than 4.5 m3 of water per person per month (that translates to 150 litres per person per day).
Jaspreet Aulakh
Revenue Clerk
24 Church Street West
P.O. Box 158
Elmira, Ontario N3B 2Z6
519-669-6018
Email
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