Accessibility

The Township is committed to providing inclusive and accessible communities and continues to implement the legislated requirements set out in the Accessibility for Ontarians with Disabilities Act (AODA).

Accessibility standards contained within the AODA focus on five key areas:

• Accessible Customer Service
• Accessible Information and Communication
• Design of Public Spaces
• Employment Accessibility
• Accessible Transportation

Grand River Accessibility Advisory Committee

The Township is a member of the Grand River Accessibility Advisory Committee (GRAAC). GRAAC is an advisory committee that provides advice and recommendations to the Township on the identification and removal of barriers in Township policies, programs, services and facilities.

Multi-Year Accessibility Plan and Policies

The Township maintains a Multi-Year Accessibility Plan and Policy and provides regular updates at GRAAC:

• 2023 Status Update
• 2022 Status Update
• 2021 Status Update
• 2020 Status Update
• 2019 Status Update

The Township aims to provide exceptional customer service for everyone, including for people with disabilities, as described in our Accessible Customer Service Policy.

Alternate Formats and Communication Support

Woolwich Township aims to provide information in accessible formats whenever possible. There are some cases where someone may require information in an alternative format (for example, high contrast or large print) or we are unable to provide information in an accessible format (for example, some mapping information or hand written public comments). Please contact the Township's Accessibility Coordinator if you require assistance with communication support or information in an alternate format.